TERMS & CONDITIONS
INTRODUCTION
Welcome to The SuS Shop. These Terms and Conditions govern your use of our website and services. By accessing or using our website, you agree to be bound by these Terms.
This website is owned and operated by The SuS Shop. By accessing or using our website, you approve that you have read, understood, and agree to be bound by these Terms.
ELIGIBILITY TO USE THE WEBSITE
To use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right, and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.
KEY COMMERCIAL TERMS
When buying an item, you agree that:
-
You are responsible for reading the full item listing before making a commitment to buy.
-
You enter into a legally binding contract to purchase an item when you complete the check-out payment process.
The prices we charge for our products are listed on the website. We reserve the right to change our prices at any time and to correct pricing errors that may inadvertently occur.
FULFILLMENT & SHIPPING
At The SuS Shop, we are a print-on-demand company, and it will take 1-3 days for your order to be processed and fulfilled. Delivery times typically range from 3-18 days, depending on your location and the shipping method selected. You will receive a shipment confirmation email with tracking information once your order has been dispatched. Please note that shipping charges will be calculated and displayed at checkout. Any customs, duties, or taxes applied are the responsibility of the customer. If you submitted the correct delivery address and the order has not yet reached you, we recommend checking with your local post office and informing us within 14 days after the estimated delivery date. For any further inquiries, our customer service team is here to assist you.
RETURN & REFUND
For any undamaged product, simply return it with its included accessories and packaging along with the original receipt within 14 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method. In addition, please note the following: the following products are not eligible for return: White Glossy Mug.
At this time, we are unable to offer refunds for items returned due to buyer's remorse or incorrect sizing. Therefore, we ask you to choose the correct size options that are most suitable for you.
RIGHT TO CHANGE OFFERINGS
We may, without prior notice, change the services, stop providing the services or any features of the services we offer, or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.
ACCOUNT SUSPENSION & TERMINATION
We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account at any time. Automatically-renewed subscriptions to paid services will be discontinued only upon the expiration of the respective period for which you have already made payment.
IDEMNIFICATION
You agree to indemnify and hold The SuS Shop harmless from any demands, loss, liability, claims, or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.
LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, The SuS Shop shall not be liable for any indirect, punitive, incidental, special, consequential, or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data, or other intangible losses, arising out of or relating to the use of, or inability to use, the service.
CHANGES TO TERMS
We reserve the right to modify these Terms at our sole discretion. You should review this page periodically. When we change the Terms in a material manner, we will notify you of such changes. Your continued use of the website or our service after any change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access the website or the service.
PROMOTIONAL EMAILS & CONTENT
You agree to receive promotional messages and materials from us by mail, email, or any other contact form you may provide. If you do not want to receive such promotional materials, please notify us at any time.
GOVERNING LAW & DISPUTE RESOLUTION
These Terms shall be governed by and construed in accordance with the laws of the United States of America, without regard to its conflict of laws principles. Any disputes arising under these Terms shall be resolved exclusively by the courts of the United States.
CUSTOMER SUPPORT
For customer support, please contact us at chat bot